Shipping and Handling

Do I have to pay customs duty at my end?

Many countries do not charge duty on garments for personal use. Other countries charge a very nominal duty. We will be more than happy to help you minimize payment of duty wherever possible. However these levies, if any, are the sole responsibility of the customer as we have no control over these charges, and we cannot notify you what the cost would be.

International shipping restrictions

Our effort has always been to bring Indian fashion to every corner of the world. In rare cases, it may happen that due to reasons beyond the control of Roopkala's authority it may not be possible to deliver. Roopkala apologizes in advance for any such shipping restrictions created or observed in the future.

Shipping of boxed gifts

Special moments and emotional occasions demands personalization. At Roopkala we believe in respecting every request made by our customer. However, an outfit / item which is gift-wrapped at Roopkala, may not reach the final destination in the same condition. This may be due to delivery procedures which may bring about wear and tear to the gift wrapped box. Under rare conditions it may even be opened by customs authority at either end for verification. If this ever happens to our customers, Roopkala will not be responsible in the event of such an incident.

How do I track my order?

You'll receive a dispatch confirmation email from us once your order is on its way, including the expected delivery date.

My Order has not arrived yet?

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, please try the following:-

Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date. (If applicable)

Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.

If you still can't find your parcel, please email us on or call us on +91 7965234412, +91 7966614411 , +91 9824671900 quoting your order number and we'll reply within one working day and do our best to locate your parcel straightaway.

Can I get part shipment of my order?

If you are ordering number of items in one transaction, each with different production time, we will take the maximum number of production days from the particular order and ship the parcel as one time shipment. If by any reason you wish to receive your order in part shipment(s), we request you to place an order separately for each or additional delivery charges may occur depending on the weight of the individual parcel which are to be sent. On such occasion we require you to email us at contact@ quoting your order no.