Keeping in mind the very basic nature of every Roopkala outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect the customers' ability to support Roopkala's "no return no exchange" policy to help us deliver the very best and latest in Indian fashion.
Kindly be informed that Roopkala will not be able to refund or exchange any online sales at www. roopkalaonline.com under any circumstances.
Roopkala firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the color of actual outfit ordered.
Roopkala trusts and has faith in its customers for making its online venture successful so that every year Roopkala can deliver and probably exceed customer’s expectations and beyond.
Roopkala firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits, accessories or jewelry ordered. All color options offered on the net is an exercise to provide our customers with the maximum available choice of Roopkala outfits. It is practically impossible for Roopkala to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium. We wish to clarify and ascertain that every customer who orders any outfit from roopkalaonline.com is aware of this genuine problem Roopkala faces.
Our effort will be to meet your expectations constantly and thus avoid any misunderstanding or discrepancies through our online venture.
I have received a faulty item.
We at Roopkala check every item before dispatching to ensure it passes the quality standard check, however there maybe damage(s) due to the handling of package through the carrier. If this is the case we want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our internet sales executive with the order number, the item no, and a description of the fault with a picture to contact@ roopkalaonline.com
We'll get back to you within one working day and suggest you the possibilities. If we agree on the items to be sent back to us for replacement, we will email you the required shipping details.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
The clothes don't fit as desired?
We will try our level best to create the garment(s) to fit you the best way possible, on the basis of the measurements that you provide us and keeping in mind any specifications you have provided. We will comprehensively check the provided measurements and inform you of any changes needed. In case the measurements are not accurate, or there are any minor alterations, as per Roopkala's policy we will not be able to do return or exchange. However, if you wish to make any alterations to the garment, you can ship the garment(s) back to us.
On such occasion please write to us on contact@ roopkalaonline.com and we'll get back to you within one working day and suggest you the possibilities. If we agree on the items to be sent back to us for alterations, we will email you the required shipping details. Roopkala will not be held responsible for the courier cost, is the sole responsibility of the customer to levies charges on such occasions.